Prepare, send and sign on the go with the DocuSign Mobile App — email screenshot from Docusign
Docusign logo

Brand

Docusign

Subject line

Prepare, send and sign on the go with the DocuSign Mobile App

DocuSign Customer Success
March 14, 2024

Use case

Expand User

About this email

This email promotes the DocuSign eSignature mobile app, highlighting its ease of use, speed, and security for signing documents on mobile devices. The structure includes a brief introduction, bullet points highlighting key features, multiple calls to action to download the app, and links for further information like a demo and customer support contacts. The tone is informative and encouraging, aiming to motivate users to install and use the mobile app for document signing convenience.

Docusign journey

Emails in library 15
Journey span About 3½ months
Avg. send gap ~8 days
See all Docusign emails

Why this works

**Why this works.** The subject line leads with three verbs stacked on mobility (prepare, send, sign) rather than naming the app, so it speaks to what the user can *do* rather than what they should *download*. The pattern here is "lead with outcome, not artifact"; you can lift it for any usage expansion email where existing users need to adopt a new surface or feature and will only engage if they see the time or friction payoff first.