Brand
Canva
Subject line
Action required - please update your payment details
Canva
January 14, 2024
Use case
Transactional EmailsTags
About this email
This email is a payment failure notification from Canva addressed to a user with a Canva Pro subscription. It clearly informs the recipient that their recent payment could not be processed due to card issues, advises them to update their payment method, and warns about subscription cancellation if payment is not made by a specific date. The email is structured with a direct, urgent tone, includes clear calls to action with links to update payment details and find payment-related support, and reassures the user that it is a transactional, non-promotional message.
Canva journey
Emails in library 22
Journey span About 1 year and 7 months
Avg. send gap ~28 days
See all Canva emails
